Rajshahi, Bangladesh24/7 hotline 09643-115116Self-care
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THE CUSTOMER DESK

Your connection.
Your control.

Pay a bill, request a connection, or get help. Find your next step right here.

EVERYTHING IN ONE PLACE

Account essentials

Self-care

View live bandwidth, billing details, and MAC information through your billing provider’s customer portal.

Online self-care is being connected. Please call our hotline for account assistance.

09643-115116

Use your PPPoE username and password only on the billing provider’s portal. We never request your password here.

Pay bill

Go directly to our billing partner to securely pay your internet bill.

Pay bill Opens an external service

Speed test

Check your current internet speed with FAST.com. For a clearer result, pause downloads and use a wired connection.

Test your speed Opens an external service
01
LET’S GET YOU CONNECTED

New connection

Share your details and our team will check availability at your address.

09643-115116

Our team checks availability at your installation address in Rajshahi.

We use these details to respond to your request and email them to our support team. Do not include passwords or payment card details.

02
HERE TO HELP

Report an issue

Tell us what happened so our support team can help. Never include your password.

Use your PPPoE username and password only on the billing provider’s portal. We never request your password here.

We use these details to respond to your request and email them to our support team. Do not include passwords or payment card details.

Illustrative image of a woman using a laptop and smartphone for a video call at home.
Here to help

Good service starts
with a conversation.

Our hotline is available 24/7 for account questions and connection assistance.

Call our team
HERE TO HELP

Good questions. Clear answers.

How do I request a new connection?

Complete the connection request form with your address and phone number. Our team will contact you to confirm availability, package details, and installation arrangements.

How can I pay my monthly bill?

Select Pay bill to visit our billing partner at ispbill.com. Check your account and payment details there before completing your payment.

My connection is slow. What should I do?

Try a wired connection, pause background downloads, and run a speed test. If the problem continues, call 09643-115116 or submit a complaint with your PPPoE username. Do not send your password.

Is service available at my address?

Availability depends on your exact location. Share your installation address through the connection form, or contact our Rajshahi office for a coverage check.